Why did my order not go through?

  • Updated

There could be several reasons why you are unable to place your order.
First of all, we recommend that you:

- try from different browsers (Mozilla / Chrome / Safari / etc...) and/or devices (tablets, PCs, smartphones, etc...)
- delete browsing data (cache)
- try to complete the purchase as a "guest" without logging in


If the problem persists, write to us by filling out the Contact form, specifying the following information:
- Operating system used (e.g.: MS Windows XP Pro, Apple MacOS 10.4,...)
- Browser used (e.g. Firefox, Explorer,...) and version (e.g. Firefox 2.0, Internet Explorer 6,...)
- Type of connection used (DSL, fibre, modem, corporate LAN,...)
- Possible screenshot of the error page
- what problem you encountered

We'll be sure to update you as soon as possible.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request