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How can I buy on Oway.com?
I would like to surprise a loved one with an Oway gift: what can I do?
I can't find the product I'm looking for
Can I cancel or modify my order?
Why did my order not go through?
Can I receive samples to test the products?
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What is the Circlebox service?
What benefits do I get by subscribing to the Circlebox subscription?
Personal data, accounts and newsletters
How can I register and create an Oway account?
What are the advantages of creating an Oway account?
I forgot my password: How can I retrieve it?
Where can I change my registration data?
How can I sign up for the newsletter?
Can I cancel my subscription to the newsletter?
What methods of payment do you accept?
The credit card charge was denied. Do I need to process a new order?
When will my credit card be charged?
Can I use more than one accepted method of payment for the same order?
What does the new PSD2 legislation provide?
The payment was successful, but I have not received the order confirmation
Shipping and delivery
When will I get my order?
How can I track my order?
In what countries is it possible to buy and ship?
What shipping options are available and how much are the shipping costs?
Can I ship to multiple addresses?
What does Carbon Neutral shipping mean?
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Returns and refunds
I have received the wrong product. How can I ask for a replacement?
What is your return policy? How many days do I have to return my order?
How can I return a product?
How long will I have to wait to receive a refund?
Can I return a product that I purchased online at an Oway shop or in an Oway salon?
I can't navigate the site correctly and/or I can't finalise the order, what should I do?