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• How can I buy on Oway.com?
• I can't find the product I'm looking for
• Can I cancel or modify my order?
• Why did my order not go through?
• Can I receive samples to test the products?
• How can I get a promo code?

• Can I cancel my subscription to the newsletter?

• What methods of payment do you accept?
• The credit card charge was denied. Do I need to process a new order?
• When will my credit card be charged?
• Can I use more than one accepted method of payment for the same order?
• What does the new PSD2 legislation provide?
• The payment was successful, but I have not received the order confirmation

• When will I get my order?
• How can I track my order?
• In what countries is it possible to buy and ship?
• What shipping options are available and how much are the shipping costs?
• Can I ship to multiple addresses?
• Can I have my order delivered in an Oway shop or in an Oway salon?

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• I have received the wrong product. How can I ask for a replacement?
• What is your return policy? How many days do I have to return my order?
• How can I return a product?
• How long will I have to wait to receive a refund?
• Can I return a product that I purchased online at an Oway shop or in an Oway salon?