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Shopping online

  • How can I buy on Oway.com?
  • I can't find the product I'm looking for
  • Can I cancel or modify my order?
  • Why did my order not go through?
  • Can I receive samples to test the products?
  • How can I get a promo code?

Personal data, accounts and newsletters

  • Can I cancel my subscription to the newsletter?

Payment

  • What methods of payment do you accept?
  • The credit card charge was denied. Do I need to process a new order?
  • When will my credit card be charged?
  • Can I use more than one accepted method of payment for the same order?
  • What does the new PSD2 legislation provide?
  • The payment was successful, but I have not received the order confirmation

Shipping and delivery

  • When will I get my order?
  • How can I track my order?
  • In what countries is it possible to buy and ship?
  • What shipping options are available and how much are the shipping costs?
  • Can I ship to multiple addresses?
  • Can I have my order delivered in an Oway shop or in an Oway salon?

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Returns and refunds

  • I have received the wrong product. How can I ask for a replacement?
  • What is your return policy? How many days do I have to return my order?
  • How can I return a product?
  • How long will I have to wait to receive a refund?
  • Can I return a product that I purchased online at an Oway shop or in an Oway salon?

Technical issues

  • I can't navigate the site correctly and/or I can't finalise the order, what should I do?
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